Customer Feedback

The Reliable Plumbers & Heating Engineers in Hertfordshire and London

Your feedback is extremely important to us. We love to hear from you with your own verdicts! So call or email us now.

Please take a moment to look at some comments made recently by our customers, and check us out on Checkatrade too!

"We found it difficult to find a reliable heating engineer. Others made promises but didn't follow through. Blue Flame were very efficient- they came when they said they would and did what they promised to do. "

Jane Lee, AL4

"Stuart and Tara were very quick to reply to my job. Once onsite, Stuart sorted out our boiler problem within the hour, having purchased parts in advance once he heard what the problem was. He obviously knows his stuff with regards to Vaillant boilers and was also able to quickly get our radiators working again. Everything explained along the way, very efficient and friendly service and good value - would definitely recommend them and will use them again. Thank you!"

Suzanna Jenkins, N2

"Arrived promptly at time agreed. Tried to fix a leak, but it was decided that we actually needed to replace the boiler so no further work was done. Quotes given for installation of new boiler and left with us to make a decision. Nice, friendly guy. Explained all possible options."

Joanne Pratt, WD23

"Arrived on the dot of 8 and went above and beyond the call of duty to get the job done. Will definitely be using Blue Flame again. "

Hetti Isaac, NW6

"Stewart responded quickly to my request for a quotation, offering to do the job for a reasonable price and at fairly short notice. The job was done in excellent time and Stewart kept me informed of his progress throughout the work. On completion, he carefully went through the operating instructions and warranty details. He exceeded my expectations in all respects and I would recommend Blue Flame to all prospective customers without any hesitation. "

Joe Whibley, WD23

"Excellent service, fast, friendly and efficient... will use again for sure (hopefully won't have to)!"

Daniel Golding, NW6

"Fantastic service from Blue Flame. Couldn't do enough to sort out my immersion heater. When it turned out that my electrics were causing part of the problem, they arranged for an electrician to come round. Very reasonably priced and was able to fit their visits around my schedule. Would definitely recommend and use them again. "

Sarah Bower, WD6

"Steve was very good. Explained every single steps and done the fab job. Recommend everyone."

Htet Aung, AL10

"Stuart is a really nice man who did a good job with our boiler. An unrelated problem came up a couple of weeks after Stuart had completed the service and he was also very helpful with this. Recommended."

Tom Page, N22

"Very prompt to contact me, carried out the work on time and provided a prompt writen report. I have used them again since this original job."

John Skilton, WD7

"Stuart was great. He serviced the boiler and diagnosed the problem (which wasn't to do with the boiler) at the same time. He also checked all the radiators, bled them and adjusted the pressure so now our boiler is serviced and our heating is working much better than before. Thanks, Stuart!"

Hannah Laming, AL1

"Blue Flame were excellent from start to finish. The engineer, Stuart, replied to the advert promptly and set out the details of the job, quoting over the phone for the boiler service. We arranged a service the morning after the call and Stuart arrived on time and presented his Gas Safe Register card. He explained what he was doing and was polite, clean and efficient throughout. The cost was excellent value for a very good job. It's good to know there are excellent tradesmen out there and I will definitely be recommending/using Blue Flame Central Heating again."

Mark Artis, AL1

"Very friendly company and engineer. Did a great job and no additional, unexpected costs. I'll use them again next year and recommend to friends. The landlord gas safety certificate was a little more pricey then elsewhere but the deal to service the boiler too made it excellent value."

James Wren, WD18

"Pleasure to deal with Blue Flame. Did everything as promised at a reasonable cost and a few things extra at no charge. Recommended!"

Graeme Arnold, HA6

"I am sending this email to say that Stuart Dunne was marvellous; he took immense trouble and did an excellent job. He was thoughtful and courteous."

D. Dormer (SW7)

"Stuart came to service my boiler and update my gas safety certificate. Although it was the end of what must have been a long day he was courteous, efficient and helpful at all times. Thanks!"

J. Wigglesworth (London)

"At last! After many years, I've finally found a plumber I can trust completely. Confronted with a central heating boiler that has stopped working, you know you are pretty well a sitting target for anyone out there who wants to fleece you. But your service couldn't have been better. The person on the switchboard was helpful and upbeat - a great "face" for the company. And Stuart was superb: highly efficient, friendly, and more than happy to explain what the problem was and ways in which I could save costs in the future. Not a whisper of "hard sell" - and no new boiler required!

Thanks very much, and well done.Vincent"

V. Lowe (Earl's Court)

"Stuart was extremely helpful, almost excessively courteous and worked at a rate which suggested that he was more concerned about the hourly cost than I was”.

Callum (SW14)

"Stuart came to fix our boiler. We have not had hot water for about 4 months. After seeing 3 different plumbers all not fixing the problem we called Stuart, who was very nice and has fixed everything in about 3 days we now have boiling water and that is amazing he was informative quick and kind.

many thanks Stuart."

I. Lock, (London)

"A big thank you to your heating engineer Stuart Dunne who just installed me a new combi boiler. He was prompt, efficient, very

tidy - and, for a bonus point, very cheery too."

P. Baldwin, (London)

"I would just like to thank Stuart Dunne for repairing my boiler this afternoon and generally restoring my faith in plumbers. After 10 days with no boiler, Stuart was friendly, professional and most importantly able to bring my boiler back to life so that I did not have to endure a miserable Easter. He must be a real asset to your company."

F. Gallagher

"Stuart Dunne arrived shortly after I called to fix the boiler. He was very nice, professional and efficient. Did a fantastic job. Would highly recommend him."

Alison Goldie

"Thanks to Stuart Dunne - he replaced my boiler with efficiency and professionalism beyond the call of duty. He was a pleasure to have in the house for two days and was full of useful advice and tips. I would highly recommend him. "

Juliet, (N. London)

"Just a quick recommendation and thanks to Stuart Dunne. Arrived on time , diagnosed problem , collected item and fitted. Its cool cos its hot now !! "

M. Collins, (Shadwell)

"Hi there, I'd just like to say a massive thank you to (in my opinion) one of your best employees, Stuart Dunne. Not only did he arrive at my property within 10 min of placing the call, he was helpful, professional and clearly knew his stuff. He took the time to show me exactly what went wrong with my boiler and how it should be fixed. After tracking down a tricky part, he proceeded across London to pick it up and back again. He fixed my heating in the fastest possible time. With a little baby in the house and freezing weather, I am just so thankful for this fantastic and friendly service. How lovely to come across a trades person who is honest, reliable and takes great pride in his work."

Andrea McCarthy, (Ladbroke Grove)

"Stuart Dunne is absolutley the best of the best. His knowledge and helpfulness can not be praised too highly. It is very refreshing in a world where tradespeople will often do the minimum required to fulfill the task to find somebody who will literally go the extra mile to make sure you, the customer, are completely satisfied. This was demonstrated by his turning around at Watford when he was nearly home and travelling back 20 miles to us to tweak an already excellent job. A big thank you to him."

Chris and Jane Longley, (Ealing)

"Big thanks to Stuart Dunne for his work on our boiler. His knowledge helped us isolate the problem quickly, and he was very thorough and professional in both testing everything was in order and advising what steps we can take in the future to extend the life of our boiler. I learned a lot and it was much appreciated, cheers-!"

Cory A , (Baring St, London)

"Just wanted to say how much I appreciated the work that Stuart Dunne has just completed for me. Really good job and very professional, friendly attitude. Thanks Stuart!"

Simon, (Central London)

"I would just like to thank Stuart Dunne for his work in getting my boiler repaired and serviced recently. He made a couple of visits and both times was thoroughly considerate, polite and friendly and also neat and tidy. What's more we now have heating and hot water! I would have no hesitation in asking him to attend in the future. Thank you Stuart."

A. Good, (Kensington)

"I was very pleased with the service I received from Stuart Dunne today. He quickly diagnosed the fault in the central heating, replaced the part and tested the system - all very efficiently and he was very polite. He also offered to service the boiler in the same visit - so saving me having to take more time off work. Thank you."

J. Oerton, (Muswell Hill)

"We were without hot water for 3 days - waiting for a plumber to make a commitment to a specific appointment. I subsequently called your company, they offered to have someone with me in an hour - and that person was an employee called Stuart Dunne. Stuart spent several hours fixing our problem - and was unfailingly polite, and informative and considerate about the potential cost to solve our problem. I am very pleased with the quality of your service."

A. Van Gieson, (Kensington)

"It is rare to come across such a dedicated worker especially when faced with such a frustrating problem. Stuart Dunne is a true professional, faced with a quite straight forward task of fitting a new boiler on a Friday which turned into a 2 day job; due to the tight space, the land lady accidentally locking them out the house and poor wiring done previously. He was hard working, diligent, friendly, tenatious and incredibly patient. He did not stop working until the problem was fixed where others would have given up for another day. Thanks Stuart, we will ask for you every time."

A. Male , (Kathleen Rd, SW11)

"I would like to thank Stuart the plumber you sent today to replace a leaking valve on one of my radiators. Despite the fact that the whole system had to be drained, and is very old, the job was completed to a very high standard and not one mark was made on my cream carpets. Stuart is very polite and courteous and I can't believe how tidy. Thank you. "

E. Holder, (NW6)

"Stuart Dunne has been here today to cap the gas supply on an old boiler, to test and to provide a landlord's certificate on a gas fire. The job was completed on time with great courtesy and with a knowledgeable and helpful explanation of what was being done. We will be recommending your company and using you again." -

R. Edwards, (Bloomsbury Sq WC1)